You asked, so here goes: 20.00 is very expensive for a product that I must have for my dog’s brace and I haven’t found any alternatives although I have shopped. The 20.00 would be more palatable if my dogs toenail didn’t pierce through the toe of the sock, rendering the socks unusable after a short time. Maybe you can design a sock with a tougher toe? I am so impressed with your company and the custom brace. I brag to everyone about your mission and your brace. However, the sock’s cost and it’s durability is an issue for me.
Hi Jamy,
We are so sorry to hear that this has been happening! If your dog's brace fits fine without the sock, then you do not need to use it. In the future, we are trying to move away from using the Knit Rite socks with hock and carpal braces as some dog's do not need it. We will keep your feedback in mind regarding the sock and share with the rest of our team. If you haven't already, we recommend getting your dog's nails trimmed if possible. We appreciate the kind words about the company! Please let us know if you ever have any questions, happy to help! :)
Best,
Animal Ortho Care
The brace fits well and helps her significantly . It’s not the easiest thing to put on and if she wasn’t so docile I can see where this could a problem
Hi Robert,
We are happy to hear your dog is doing well with her brace! The brace can be a little tricky sometimes if you have a wiggle worm! Thank you for taking the time to leave us a review. If you ever have any questions about fitment or putting the brace on, please let us know, we would be happy to help!
Best,
Animal Ortho Care
I ordered a casting kit and the wraps that you use to cast were not setting like they should so I contacted the company and they resent new casting supplies. They have been wonderful to work with!
Hi Cylina,
We are so sorry your rolls of tape were not setting correctly. Happy to hear you were able to get more tape from us so you could complete your dog's cast! We appreciate your kind words. If you ever have any questions about your dog's brace, happy to help!
Best,
Animal Ortho Care
I had a great experience with my brace order. Victoria was amazing helping me with details and advice as my Yorkie was low on the weight parameters but luckily was tall enough that they could make him a brace. Great craftsmanship, and great timeframe. It has taken him quite some time to get used to it. Not sure that we’ll get there, but we’re trying.
Hi Karen,
We are so happy to hear that your overall custom brace experience went well! We appreciate all of the kind words and hope your dog starts to get use to the feeling of the brace. Overtime, your dog should realize that the brace is helping him and reducing his pain. :) Please let us know if you have any questions about the brace, happy to help!
Best,
Animal Ortho Care
The process was seamless from Ortho Pet to myself and coordination with my veterinarian was flawless. I appreciate all of the detailed follow up and positive assistance.
Hi Dennis,
This is great to hear! We are happy your overall experience with our custom brace process went well. We hope cookie is loving his brace! Thank you for taking the time to leave us a review. Please let us know if you ever have any questions, happy to help!
Best,
Animal Ortho Care