Lil Back Bracer

Return Policy & Warranty

L'IL BACK BRACER RETURN POLICY

You may return like-new, undamaged items from a smoke-free environment within 15 days of purchase for a refund. Items should be returned in their original packaging. We will also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.).

ALL RETURNS WILL BE SUBJECT TO A RESTOCKING FEE

Unopened Sealed Bag

If the returned L'il Back Bracer Support is still enclosed in the heat sealed bag, LBB will provide a full refund of the original product price, less a $10 restocking fee. Any additional shipping fees are nonrefundable.

Opened Sealed Bag

If the sealed bag is opened when returned, LBB will provide a full refund of the original product price less a $20 restocking fee. Any additional shipping fees are nonrefundable.

We will NOT accept returns on merchandise that appears used, covered in hair, smells, or is returned more than 15 days after purchase.

If you would like to make a return or exchange, you must contact us by email care@lilbackbracer.com  or  phone 1.651.440.9321 to receive a Return Authorization (RA) number:

ANY ITEM RETURNED WITHOUT AN RA# WILL NOT BE ELIGIBLE FOR A REFUND OR EXCHANGE!

Our returns department will not be able to distinguish your product if no authorization number is listed on your return. Products without an RA # are discarded.

 

HAUTE DOG WARMERS

AOC product price for the unused Haute Dog Warmers, per our return policy, less a $5 restocking fee. Any additional shipping fees are nonrefundable. 

 

HAUTE WHEELS PET WHEELCHAIR 

Size: XXS, XS, XSLW, S

We will provide a refund of the original product price for the Haute Wheels Pet Wheelchair, per our return policy, less a $25 restocking fee. Any additional shipping fees are nonrefundable.

Size: M, L, XL

We will provide a refund of the original product price for the Haute Wheels Pet Wheelchair, per our return policy, less a $50 restocking fee. Any additional shipping fees are nonrefundable.

 

EM THERAPY PRODUCT RETURN POLICY

EM Technology products include: the EMbed Relief System and the EMpower Device..

We will NOT accept returns on merchandise that appears used, covered in hair, smells, or is returned more than 15 days after purchase.

If you would like to make a return or exchange, you must contact us by email care@lilbackbracer.com  or  phone 1.651.440.9321 to receive a Return Authorization (RA) number:

ANY ITEM RETURNED WITHOUT AN RA# WILL NOT BE ELIGIBLE FOR A REFUND OR EXCHANGE!

Our returns department will not be able to identify your product if no authorization number is listed on your return. Products without an RA # are discarded.

LBB will provide a full refund of the original product price for any EM technology product, per our return policy, less a $20 restocking fee. Any additional shipping fees are nonrefundable. 

 

EMBED DRIFT PET BED PRODUCT RETURN POLICY

Size: S

LBB will provide a refund of the original product price for the EMbed Drift Pet Bed, per our return policy, less a $20 restocking fee. Any additional shipping fees are nonrefundable.

Size: L

LBB will provide a refund of the original product price for the EMbed Drift Pet Bed, per our return policy, less a $40 restocking fee. Any additional shipping fees are nonrefundable.

 

WARRANTY

We offer complete warranty against failure for all products for 4 months from the date of purchase. Warranty is void if the product has not been used according to instructions, or if the product shows evidence of misuse.  

If failure of any product should occur, contact Customer Care at care@lilbackbracer.com, to return the defective product along with proof of purchase.