Fast prompt accurate service. Unfortunately, I made it for the wrong leg.
Hi Michael,
We are happy to hear you had such a great experience with us! Sorry to hear that you casted the wrong leg. Overall, we hope the casting went well for you and your dog! Please let us know if you ever have any questions once you get the brace in hand, happy to assist!
Best,
AOC
It's difficult to get the dog's leg positioned right and then you need to hold them. My suggestion is get help from others and give some gummies before hand.
Hi Debra,
We are happy to hear you were able to find an extra person to help with the casting! Depending on your dog's temperament, using an extra person for the casting is always an option. We hope the casting went well for you and your dog! Please let us know if you have any questions once you get your dog's brace in hand, happy to help!
Best,
Animal Ortho Care
We ordered the brace for our 10 year old dog who tore her ALC. The brace worked well the first month, but then two of he knee screws came apart. There are two screws that hold the right side and two screws that hold the left- nothing is attached to them as they act more like the flexible knee joint. We tried to fix it ourselves and my husband wrote a few times, but never heard anything back so my review reflects that lack of customer service. Our dog still wears it, but we had to attach it another way and it falls apart every night when the brace is removed. I took photos of this which my husband sent, but again nobody ever replied to any of our emails.
Hi Jill,
We are very sorry to hear about your screws coming out of your brace and for not getting back to you sooner! One of our customer service team members will be reaching out to discuss. We appreciate your honest feedback and will also pass this information along to our fabrication team. In the mean time, if you ever have any questions please let us know, happy to help!
Best,
Animal Ortho Care
I had very good service from Ortho and the brace is working well. My dog tolerates easily and after some time I’m hoping his leg will heal.
Thank you Ortho for all your help!
Hi Doni,
We are very pleased to hear you had such a great experience with us! We hope your dog continues to heal and show improvements with the brace. Please let us know if you ever have any questions, happy to assist!
Best,
Animal Ortho Care
The brace fit well but it took awhile for her to put her foot down to use it. But after about 8 days she tried it and did just fine.
Hi Trudy,
We are happy to hear Molly is doing well with her brace! It can take some time for the dog to adjust right away to the feeling of the brace. We hope she continues to keep her foot down and show improvements with the brace! Please let us know if you ever have any questions, happy to help!
Best,
AOC